❓ Frequently Asked Questions (FAQ)
1. How do I place an order?
Simply visit our website, choose your desired product, customize it (upload your logo/text if required), and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation.
3. How long does delivery take?
Our typical timeline is:
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Production: 2–3 business days
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Delivery: 4–7 business days (depending on your location)
You will receive a tracking ID once your order is dispatched.
4. Do you deliver internationally?
Yes 🌍. We ship worldwide using trusted courier partners. Shipping charges and delivery times vary by country.
5. Which materials can your stamps be used on?
Our stamps work best on paper, cardboard, kraft paper, cotton/canvas bags, and packaging boxes. For special surfaces (like plastic, metal, or glossy paper), please check with us before ordering.
6. Do the ink pads come with the stamp?
Ink pads are sold separately unless otherwise mentioned in the product description. We offer standard & premium ink pads in multiple sizes to fit your stamp.
7. How do I maintain my stamp for long-lasting use?
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Always close the ink pad lid tightly after use.
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Store in a cool, dry place.
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Avoid pressing too hard while stamping.
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Refill ink pads when required (premium ink refills are available on our website).
8. What if my order is damaged or incorrect?
We take quality seriously 💯. If your order arrives damaged or incorrect, contact us within 48 hours with photos/videos. We will resolve it with a replacement or solution.
10. How can I reach customer support?
You can contact us anytime at:
✉ support@stampmymark.com
🌐 www.stampmymark.com
